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Refunds & Cancellations

Digital downloads

Our products are digital files delivered immediately. At checkout you confirm you want the download straight away and that you understand this waives the 14-day right to cancel under the Consumer Contracts Regulations 2013 once the download has begun.

If something’s wrong

We want you to be happy with your purchase. If a file won’t download, is faulty, or isn’t as described, email us within 14 days and we’ll fix it or refund you.

How to contact us

Email hello@askstan.uk with your order reference and we’ll help.

[YOUR LTD NAME] (Company No. [COMPANY NO.]) trading as Ask Stan. Questions: hello@askstan.uk.

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